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Mistreatment in the workplace : prevention and resolution for managers and organizations / Julie B. Olson-Buchanan, Wendy R. Boswell.

By: Olson-Buchanan, Julie BContributor(s): Boswell, Wendy RMaterial type: TextTextSeries: Talent management essentials (UK)Publication details: Chicester : Wiley-Blackwell, 2009Description: xvi, 224 p. ; 22 cmISBN: 9781405177146 (pbk.) :; 1405177144 (pbk.) :Subject(s): Dispute resolution (Law) | Work environment | Industrial relations | Occupational & industrial psychology | Organizational theory & behaviour | PsychologyDDC classification: 658.38
Contents:
Identifying mistreatment - Workplace scanning for potential, nascent, and existent mistreatment issues - Preventing mistreatment through workplace practices - Getting started on designing effective dispute resolution systems - Dispute resolution system options - Contemporary best practices: state-of-the-art dispute resolution systems. - Evaluating, modifying and learning from dispute resolution systems - Repairing or addressing disputants' relationship - Mistreatment prevention and resolution - The big picture.
Summary: Integrating findings from research and practice in order to make practical, evidence-based recommendations for preventing and addressing systemic workplace mistreatment, this book focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced.
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.38 OLS (Browse shelf(Opens below)) Available 05858798
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Paperback.

Identifying mistreatment - Workplace scanning for potential, nascent, and existent mistreatment issues - Preventing mistreatment through workplace practices - Getting started on designing effective dispute resolution systems - Dispute resolution system options - Contemporary best practices: state-of-the-art dispute resolution systems. - Evaluating, modifying and learning from dispute resolution systems - Repairing or addressing disputants' relationship - Mistreatment prevention and resolution - The big picture.

Integrating findings from research and practice in order to make practical, evidence-based recommendations for preventing and addressing systemic workplace mistreatment, this book focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced.

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