Title from e-book title screen (viewed February 26, 2008).

Cover Contents List of figures Acknowledgements PART I: The theoretical foundations of communication in nursing 1 Communication theory Introduction Concepts of communication Defining communication Models of communication in nursing Key points 2 Nursing theory Introduction Barriers to the development of the nurse-patient relationship Failure to individualize nursing care Ritualistic nursing actions Lack of communication skills What is nursing theory? The potential contribution of nursing theory to guide communication practice in nursing Nursing theory and conceptual model use to guide nurse-patient communication practices Key points 3 Therapeutic communication Introduction Sigmund Freud Maslow Carl Rogers Martin Buber Patient-centred communication Developing awareness of and changing communication behaviour Therapeutic communication Key points PART II: The communication process in nursing 4 Communication skills Introduction Establishing rapport Listening Touch Questioning Information giving Paralinguistics Empathy Key points 5 Barriers to therapeutic communication Introduction Barriers to the therapeutic relationship Barriers in the nurse Barriers within patients Environmental barriers Overcoming barriers Key points 6 Communicating in difficult situations Introduction Managing yourself in difficult situations Breaking bad news Grief and bereavement Cross-cultural communication Key points 7 Resolving conflict Introduction Overview of conflict Definition of conflict Common responses to conflict Dealing with conflict Using assertive skills Are nurses assertive? Key points PART III: The development of therapeutic communication skills 8 Values and beliefs in nursing Introduction Values Ethics in nursing Professionalism Accountability Key points 9 The role of personal self-awareness in developing therapeutic communication skills Introduction What is self-awareness? Awareness Self Communication models for increasing self-awareness Benefits of self-awareness Reflection Developing professional confidence Key points 10 Experiential learning Introduction Methods of experiential learning in communication Using a model of reflection Key points References Index

Electronic reproduction. UK : MyiLibrary, 2008 Available via World Wide Web. Access may be limited to MIL affiliated libraries.