Benchmarking in tourism and hospitality industries : the selection of benchmarking partners /
Material type: TextPublication details: Wallingford : C A B International,. 2002ISBN: 9780851997568 (ebook)Genre/Form: Online access: Click here to access online Summary: Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This management approach to identify "who is the best?"; and "what makes them so successful?"; is increasingly popular, as it encourages managers and staff to consider performance measures and practices to increase profitability. This book focuses on the methodological aspects of the right selection of benchmarking partners.Item type | Current library | Home library | Class number | Status | Date due | Barcode | Item reservations | |
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E-book | Electronic publication | Electronic publication | Available |
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Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This management approach to identify "who is the best?"; and "what makes them so successful?"; is increasingly popular, as it encourages managers and staff to consider performance measures and practices to increase profitability. This book focuses on the methodological aspects of the right selection of benchmarking partners.
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