Service quality in leisure and tourism / Christine Williams and John Buswell.
Material type:
TextPublication details: Wallingford, Oxon. : CABI Publishing, c2003Description: ix, 230 p. : ill. ; 25 cmISBN: 0851995411Subject(s): Tourism | Leisure industry | Quality assuranceSubject: Part 1 Understanding quality in leisure and tourism -- Part 2 Designing quality -- Part 3 Achieving or delivering quality.
| Item type | Current library | Home library | Shelving location | Class number | Status | Date due | Barcode | Item reservations | |
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 1 | 338.4791068 WIL (Browse shelf(Opens below)) | Available | 05755603 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 1 | 338.4791068 WIL (Browse shelf(Opens below)) | Available | 05299780 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 1 | 338.4791068 WIL (Browse shelf(Opens below)) | Available | 06614213 |
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| 338.4791068 TRI Strategy for tourism / | 338.4791068 TRI Strategy for tourism / | 338.4791068 WIL Service quality in leisure and tourism / | 338.4791068 WIL Service quality in leisure and tourism / | 338.4791068 WIL Service quality in leisure and tourism / | 338.4791068 WOB Benchmarking in tourism and hospitality industries : the selection of benchmarking partners / | 338.4791068 WOB Benchmarking in tourism and hospitality industries : the selection of benchmarking partners / |
Includes bibliographical references (p. 209-222) and index.
Part 1 Understanding quality in leisure and tourism -- Part 2 Designing quality -- Part 3 Achieving or delivering quality.
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