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Communication in social work / Joyce Lishman.

By: Lishman, Joyce [author.]Contributor(s): British Association of Social Workers [associated with work.]Material type: TextTextSeries: Practical social work seriesPublisher: Basingstoke : Palgrave Macmillan, [2020]Edition: 2nd editionDescription: 1 online resource (xiii, 226 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9781137118035 (ebook) :Subject(s): Communication in social work | Counselor and client | Society | Social services & welfare, criminology | Communication studiesAdditional physical formats: Print version :: No titleDDC classification: 361.32 Online access: Open e-book
Contents:
Introduction Helpful and Effective Communication: The View of Users of Services Types of Communication: Symbolic, Non-verbal and Verbal Types of Communication: Written and Information Technology Building and Maintaining Relationships Attending and Listening Sharing Information Shared Purpose and Assessment Intervention: Non-verbal and Verbal Techniques for Enhancing Behavioural and Attitudinal Change Intervention: Written Techniques for Changing Attitudes and Behaviours Conclusion.
Summary: This new edition identifies the important skills integral to effective communication in social work. Lishman offers an extended account of the subject by paying more attention to the diverse contexts of social work and the range of clients and users with whom practitioners come into contact. Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a range of social work settings.Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Importantly, it discusses the perspectives of service users and explores their experiences and interpretations of how a social worker looks, acts and speaks, thus giving a real insight into the implicit messages being conveyed. New to this edition are Putting it into Practice activities and further reading suggestions, designed to support learning and understanding and to enable readers to reflect critically for practice. Written in an appealing narrative style that cannot fail to draw the reader in, Communication in Social Work is an engaging and comprehensive book suitable both for social work and social care students and for newly qualified practitioners wanting to refresh their thinking and skills.
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This edition also issued in print: 2009.

Previous edition: Basingstoke: Macmillan, 1994.

Published in conjunction with BASW.

Includes bibliographical references and index.

Introduction Helpful and Effective Communication: The View of Users of Services Types of Communication: Symbolic, Non-verbal and Verbal Types of Communication: Written and Information Technology Building and Maintaining Relationships Attending and Listening Sharing Information Shared Purpose and Assessment Intervention: Non-verbal and Verbal Techniques for Enhancing Behavioural and Attitudinal Change Intervention: Written Techniques for Changing Attitudes and Behaviours Conclusion.

This new edition identifies the important skills integral to effective communication in social work. Lishman offers an extended account of the subject by paying more attention to the diverse contexts of social work and the range of clients and users with whom practitioners come into contact. Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a range of social work settings.Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Importantly, it discusses the perspectives of service users and explores their experiences and interpretations of how a social worker looks, acts and speaks, thus giving a real insight into the implicit messages being conveyed. New to this edition are Putting it into Practice activities and further reading suggestions, designed to support learning and understanding and to enable readers to reflect critically for practice. Written in an appealing narrative style that cannot fail to draw the reader in, Communication in Social Work is an engaging and comprehensive book suitable both for social work and social care students and for newly qualified practitioners wanting to refresh their thinking and skills.

Description based on print version record and on information supplied online (viewed on February 28, 2022).

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