<p>Includes bibliographical references and index.</p>

Who are involuntary clients? -- The dual role of workers with involuntary clients -- Direct practice -- Sources of knowledge in work with involuntary clients -- Evidence-based practice -- The purpose of this book -- The structure of the book -- What works and what doesn't? -- Approaches that work -- Cognitive behavioural strategies -- Approaches that sometimes work -- Client factors -- Approaches that don't work -- An evidence-based practice model -- Research evidence, theory and other practice models -- Summary -- Role clarification -- Dual role : social control and helping -- What is negotiable and what is not? -- Confidentiality -- Case manager, case planner or problem-solver? -- The client's expectations -- Helping the client to understand the nature of the professional relationship -- Organisational expectations -- Theoretical approaches to the work -- Summary -- Promoting pro-social outcomes -- Identify pro-social comments and behaviours -- Reward pro-social comments and behaviours -- Modelling pro-social behaviours -- Challenging undesirable behaviours -- Advantages of the pro-social approach -- Criticisms of the pro-social approach -- Summary -- Problem-solving -- Steps in the problem-solving process -- Problem-solving, risk assessment and case planning -- Criticisms of a problem-solving approach -- Summary -- The worker-client relationship -- Empathy -- Touching -- Optimism -- Humour -- Self-disclosure -- Worker safety and client violence -- Summary -- Working with families -- When is it appropriate to work with family groups? -- Collaborative family work -- A home-based model -- The collaborative family counselling process -- Pro-social modelling -- The worker-client relationship -- Summary -- Evaluation -- Single case study evaluation -- Case analysis -- Conclusion.