Re-platforming the airline business : (Record no. 61074)

MARC details
000 -LEADER
fixed length control field 06798cam a2200613Ki 4500
001 - CONTROL NUMBER
control field 715851
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230120125553.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cnu---unuuu
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190110s2019 nyu ob 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429429101
Qualifying information (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 042942910X
Qualifying information (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429768972
Qualifying information (electronic bk. : EPUB)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0429768974
Qualifying information (electronic bk. : EPUB)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429768965
Qualifying information (electronic bk. : Mobipocket)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0429768966
Qualifying information (electronic bk. : Mobipocket)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429768989
Qualifying information (electronic bk. : PDF)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0429768982
Qualifying information (electronic bk. : PDF)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9781138368675
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 1138368679
024 7# - OTHER STANDARD IDENTIFIER
Standard number or code 10.4324/9780429429101
Source of number or code doi
035 ## - SYSTEM CONTROL NUMBER
System control number (FlBoTFG)9780429429101
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)1081315521
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC-P)1081315521
040 ## - CATALOGING SOURCE
Original cataloging agency OCoLC-P
Language of cataloging eng
Description conventions rda
-- pn
Transcribing agency OCoLC-P
Modifying agency UkLoUWL
050 #4 -
-- HE9780
-- .T3638 2019eb
072 #7 - SUBJECT CATEGORY CODE
Subject category code TRA
Subject category code subdivision 006020
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code TRA
Subject category code subdivision 002040
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 070100
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code KNGV
Source bicssc
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 387.7068
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Taneja, Nawal K.,
Relator term author.
245 10 - TITLE STATEMENT
Title Re-platforming the airline business :
Remainder of title to meet travelers' total mobility needs /
Statement of responsibility, etc. Nawal K. Taneja.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer Routledge,
Date of production, publication, distribution, manufacture, or copyright notice 2019.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource.
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Media type code c
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Carrier type code cr
Source rdacarrier
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Cover; Half Title; Title; Copyright; Dedication; Contents; List of figures; Acknowledgments; Foreword by Dick Benschop; Foreword by Marco Benvenuti; Foreword by Zhihang Chi; Foreword by James Davidson; Foreword by Kim Day; Foreword by Gaëtan Gagné; Foreword by Jeffrey Goh; Foreword by Greg Hyslop; Foreword by George J. Khairallah; Foreword by Taimur Khan; Foreword by Ed Sims; Foreword by Xiao Yinhong; 1 Introduction; Book theme; The case for revolutionary change; Five forces management must face; Emergence of platform solutions; Opportunities for airline management; Chapter outline
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note Book audienceNotes; 2 Managing the intersection and convergence of disruptive forces; Market dynamics; Customers; Technologies; Mobile; Biometrics; Blockchain; Artificial intelligence, augmented and virtual reality; Internet of things; New forms of transportation; Complexities; Regulators; Technology-enabled transformational strategies; Notes; 3 Transforming and bonding airline marketing and operations; Making marketing mainstream; Looking back ten years; Now; Looking forward ten years; New focus on retailing; Leading operations into the digital age
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note Bonding commercial and operational planningPrioritizing employee experience in the digital age; Notes; 4 Designing intelligent engagement platforms; Re-platforming the airline business; New-generation intelligent engagement platforms; An intelligent engagement platform framework; Building blocks; First lever vision; Second lever technologies; Third lever disciplined design; Rethinking design thinking; Related to the platform; Related to internal airline products and services; Operational considerations; Notes; 5 Airports creating contemporary value propositions
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note Major challenges facing airportsDemand-capacity gap; Structural changes within the airline industry; Customer experience; Environment; Business model transformation; Scenarios; Secondary airports; Intermodal transportation hubs; Notes; 6 A platform scenario: dynamically integrated travel; Development of challenges and opportunities; The challenge; The opportunity; Personalization; Content; Experience; Support; Notes; 7 Staying ahead of the transformation wave; 8 Thought leadership pieces; Value added service/solutions partners for airlines; Supply chain agility in aviation
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note The value added service modelNotes; Transforming of the airline business model through retailing and data; Retailing as the customer imperative for airlines; The framework of opportunity for airline retailers: the new customer journey; What does the "new customer journey" look like?; Extending the new customer journey; The nuts and bolts of airline retailing; The challenge of retailing in an airline; Customer expectations; The retailing mindset; Technology platforms; Data silos; Retailers need data-driven insights; Some insights from best-in-class retailing; Product mix; Merchandising
520 ## - SUMMARY, ETC.
Summary, etc. Airline business models continue to be shaped by powerful forces relating to customers, complexities and regulators. However, at the same time, there are emerging technologies that can help airlines cater to the needs of their changing customer bases and manage the complexities of the business. In his previous books, Nawal Taneja has deliberated on these forces and how the airline industry is poised for disruptive change that could come from within or outside of the industry. He also discussed the point that the airline planning systems and process in use are neither contemporary nor sufficiently integrated to meet the changing needs of customers who now are looking for outcomes, not products. In Re-platforming the Airline Business: To Meet Travelers' Total Mobility Needs, Taneja not only reiterates the need for transformation of the airline business but provides a map of the transformational process. This book proposes that different sectors of the aviation industry, particularly airlines and airports, should consider using not just a wide array of technologies (Artificial Intelligence, biometrics, blockchain, and the Internet of Things), but also specifically-designed customer-centric platforms to make informed decisions and to develop and implement transformative strategies to meet travelers' total mobility needs. These technologies and platforms can enable airlines and airports to achieve scale and scope as well as agility and flexibility (through strategic partnerships) to offer intelligently aggregated travel-related services right now. Subsequently, they will enable various members in the travel chain to provide solutions to travelers' global mobility requirements, effectively and with better experiences.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note OCLC-licensed vendor bibliographic record.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Airlines
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Relationship marketing.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element TRANSPORTATION / Ships & Shipbuilding / Pictorial
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element TRANSPORTATION / Aviation / Commercial
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element BUSINESS & ECONOMICS / Industries / Transportation
Source of heading or term bisacsh
856 40 - ELECTRONIC LOCATION AND ACCESS
Materials specified Taylor & Francis
Uniform Resource Identifier <a href="https://www.taylorfrancis.com/start-session?idp=uwl.ac.uk&redirectUri=https://www.taylorfrancis.com/books/9780429429101">https://www.taylorfrancis.com/start-session?idp=uwl.ac.uk&redirectUri=https://www.taylorfrancis.com/books/9780429429101</a>
Public note Click here to view (unlimited access)
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC Do not suppress from OPAC
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Date last seen Price effective from Koha item type
    Other/Generic Classification Scheme     Electronic publication Electronic publication 11/12/2018   23/04/2021 19/07/2021 E-book