Customer service for hospitality and tourism/ (Record no. 36297)

MARC details
000 -LEADER
fixed length control field 01527nam a2200265 a 4500
001 - CONTROL NUMBER
control field 678729
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210719164721.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 991230s2013 enk 000 0 eng|d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781908999344
035 ## - SYSTEM CONTROL NUMBER
System control number (UK-BiTAL)04b390b0-6cc8-4749-8cf6-736aa37de2ca
035 ## - SYSTEM CONTROL NUMBER
System control number (UK-PrUCL)1412946875
035 ## - SYSTEM CONTROL NUMBER
System control number (UK-PrUCL)1010599
035 ## - SYSTEM CONTROL NUMBER
System control number (UK-MaMUL)2096405
040 ## - CATALOGING SOURCE
Original cataloging agency UK-PrUCL
Modifying agency UK-PrUCL
-- UkLoUWL
082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 338.4'7910688
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Hudson, Simon.
245 10 - TITLE STATEMENT
Title Customer service for hospitality and tourism/
Statement of responsibility, etc. Simon Hudson, Louise Hudson..
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxford :
Name of publisher, distributor, etc. Goodfellow,
Date of publication, distribution, etc. 2013.
300 ## - PHYSICAL DESCRIPTION
Extent xiii,304 p. :
Other physical details ill., ports. ;
Dimensions 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
520 ## - SUMMARY, ETC.
Summary, etc. Customer service is of critical importance for the for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. This book explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Marketing.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Marketing.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC Do not suppress from OPAC
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Total Renewals Full call number Barcode Date due Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Paul Hamlyn Library Paul Hamlyn Library Floor 3 05/05/2015 3 84 647.940688 HUD 06155707 25/11/2024 30/03/2023 30/03/2023 60.00 19/07/2021 Book
    Dewey Decimal Classification     Paul Hamlyn Library Paul Hamlyn Library Floor 3 05/05/2015 3 74 647.940688 HUD 06155715 25/11/2024 14/12/2023 14/12/2023 60.00 19/07/2021 Book
    Dewey Decimal Classification     Paul Hamlyn Library Paul Hamlyn Library Floor 3 05/05/2015 2 1 647.940688 HUD 06155723   12/09/2023 03/03/2022 60.00 19/07/2021 Book
    Dewey Decimal Classification     Paul Hamlyn Library Paul Hamlyn Library Floor 3 24/08/2015     647.940688 HUD 06200796   12/09/2023   60.00 19/07/2021 Book
    Dewey Decimal Classification     Paul Hamlyn Library Paul Hamlyn Library Floor 3 24/08/2015     647.940688 HUD 06200818   12/09/2023   60.00 19/07/2021 Book
    Dewey Decimal Classification     Paul Hamlyn Library Paul Hamlyn Library Floor 3 24/08/2015 2 8 647.940688 HUD 06200826   06/12/2022 22/03/2022 60.00 19/07/2021 Book