Customer experience : (Record no. 35334)

MARC details
000 -LEADER
fixed length control field 01121nam a22003374a 4500
001 - CONTROL NUMBER
control field 676910
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210719164147.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101116s2010 enka b 001 0 eng
010 ## -
-- 2010537151
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBB008818
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 015473138
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780230247819 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0230247814 (hbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (UK-BiTAL)28330350-5446-404e-9c22-bf1e9690606f
035 ## - SYSTEM CONTROL NUMBER
System control number (DLC) 2010537151
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn466335202
035 ## - SYSTEM CONTROL NUMBER
System control number (UK-BtU)1224241
040 ## - CATALOGING SOURCE
Original cataloging agency UKM
Transcribing agency UKM
Modifying agency BTCTA
-- YDXCP
-- BWK
-- C#P
-- BWX
-- DLC
042 ## - AUTHENTICATION CODE
Authentication code lccopycat
050 00 -
-- HF5415.5
-- .S532 2010
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Shaw, Colin,
Dates associated with a name 1958-
245 10 - TITLE STATEMENT
Title Customer experience :
Remainder of title future trends and insights /
Statement of responsibility, etc. Colin Shaw, Qaalfa Dibeehi, Steven Walden.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Houndmills, Basingstoke, Hampshire ;
-- New York :
Name of publisher, distributor, etc. Palgrave Macmillan,
Date of publication, distribution, etc. 2010.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 199 p. :
Other physical details ill. ;
Dimensions 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 187) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Dibeehi, Qaalfa.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Walden, Steven.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC Do not suppress from OPAC
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
    Other/Generic Classification Scheme     Paul Hamlyn Library Paul Hamlyn Library Floor 3 20/01/2015 1 1 658.812 SHA 06136737 20/05/2024 26/11/2021 60.00 19/07/2021 Book
    Other/Generic Classification Scheme     Paul Hamlyn Library Paul Hamlyn Library Floor 3 20/01/2015 1 9 658.812 SHA 06136745 20/05/2024 28/03/2022 60.00 19/07/2021 Book