Customer mania! : (Record no. 23285)

MARC details
000 -LEADER
fixed length control field 00869nam a2200277 a 4500
001 - CONTROL NUMBER
control field 563819
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20221006110948.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040813r20052004enka 000 0 eng
010 ## -
-- 2004056398
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA503325
Source bnb
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0007201397 :
Terms of availability No price
035 ## - SYSTEM CONTROL NUMBER
System control number (Uk)013080636
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Modifying agency Uk
-- UK-LoTVU
042 ## - AUTHENTICATION CODE
Authentication code ukblsr
050 00 -
-- HF5415.5
-- .B526 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Blanchard, Kenneth H.
245 10 - TITLE STATEMENT
Title Customer mania! :
Remainder of title it's never too late to build a customer-focused company /
Statement of responsibility, etc. Ken Blanchard, Jim Ballard, Fred Finch.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. HarperCollins,
Date of publication, distribution, etc. 2005.
300 ## - PHYSICAL DESCRIPTION
Extent x, 195 p. ;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note Originally published: New York : Free Press, 2004.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Ballard, Jim,
Dates associated with a name 1933-
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Finch, Frederic E.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC Do not suppress from OPAC
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
    Other/Generic Classification Scheme     Paul Hamlyn Library Paul Hamlyn Library Floor 3 08/01/2008 1 6 658.812 BLA 05742919 01/05/2024 05/01/2022 60.00 19/07/2021 Book
    Other/Generic Classification Scheme     Paul Hamlyn Library Paul Hamlyn Library Floor 3 23/05/2008     658.812 BLA 05774489 01/05/2024   60.00 19/07/2021 Book