Total quality management and operational excellence : (Record no. 142319)

MARC details
000 -LEADER
fixed length control field 04166cam a2200493 i 4500
001 - CONTROL NUMBER
control field 408982981
003 - CONTROL NUMBER IDENTIFIER
control field UkMaC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240528104935.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200218t20212021enkab b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781138673403
Qualifying information hardcover
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1138673404
Qualifying information hardcover
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781138673410
Qualifying information paperback
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1138673412
Qualifying information paperback
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9781315561974
Qualifying information electronic book
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)1141996867
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)on1141996867
035 ## - SYSTEM CONTROL NUMBER
System control number (UkMaJRU)992983816961301631
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Description conventions rda
Transcribing agency DLC
Modifying agency OCLCO
-- OCLCF
-- YDX
-- NLHHG
-- NLMVD
-- YDX
-- NZTOI
-- UKEHC
042 ## - AUTHENTICATION CODE
Authentication code pcc
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4/013
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Oakland, John S.,
Relator term author.
245 10 - TITLE STATEMENT
Title Total quality management and operational excellence :
Remainder of title text with cases /
Statement of responsibility, etc. John S. Oakland, Robert J. Oakland and Michael A. Turner.
250 ## - EDITION STATEMENT
Edition statement Fifth edition.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Abingdon, Oxon ;
-- New York, NY :
Name of producer, publisher, distributor, manufacturer Routledge,
Date of production, publication, distribution, manufacture, or copyright notice 2021.
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2021
300 ## - PHYSICAL DESCRIPTION
Extent xx, 535 pages :
Other physical details illustrations (chiefly color), map ;
Dimensions 26 cm
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part 1: The foundations of TQM -- 1: Understanding quality -- 2: Models and frameworks for total quality management -- 3: Leadership and commitment -- Part II: Planning -- 4: Policy, strategy and goal deployment -- 5: Partnerships and resources -- 6: Design for quality -- Part II: Performance -- 7: Performance measurement frameworks -- 8: Self-assessment, audits and reviews -- 9: Beachmarking and change management -- Part IV: Processes -- 10: Process management -- 11: Process re-design/engineering -- 12: Quality management systems -- 13: Continuous improvement -- the basics -- 14: Continuous improvement -- more advanced, including Taguchi and Six Sigma -- 15: Continuous improvement -- lean systems -- Part V: People -- 16: Human resource management -- 17: Culture change through teamwork -- 18: Communications, innovation and learning -- Part VI: Implementation -- 19: Implementing TQM and operational excellence -- Case studies
520 ## - SUMMARY, ETC.
Summary, etc. "The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: accelerating change, reducing cost, and protecting reputation. The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence"--
Assigning source Provided by publisher.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management
Form subdivision Case studies.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term eflch
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management.
Source of heading or term fast
Authority record control number or standard number (OCoLC)fst01153015
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Kwaliteitszorg
Source of heading or term gtt
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
655 #7 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Case studies.
Source of term fast
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Oakland, Robert James,
Relator term author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Turner, Michael A.,
Dates associated with a name 1959-
Relator term author.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Online version:
Main entry heading Oakland, John S.
Title Total quality management and operational excellence.
Edition Fifth edition
Place, publisher, and date of publication Milton Park, Abingdon, Oxon ; New York, NY : Routledge, 2020.
International Standard Book Number 9781315561974
Record control number (DLC) 2020008376
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Paul Hamlyn Library Paul Hamlyn Library Floor 3 16/05/2024 70 43.99   658.562 OAK 07111126 28/05/2024 60.00 16/05/2024 Book