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Service operations management : strategy, design and delivery /

Hope, Christine.

Service operations management : strategy, design and delivery / Christine Hope and Alan Mühlemann. - London : Prentice Hall, c1997. - viii, 352p ; 24 cm.

ISBN: 0131499157 : £18.50

Nat. Bib. No.: GB97Z1184 bnb

Subjects--Topical Terms:
Service industries--Management.
Production management.

Dewey Class. No.: 658.5

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