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Service quality in leisure and tourism / editor, Andrea Krauz. - viii, 274 pages : illustrations (black and white) ; 24 cm

Includes bibliographical references and index.

Specialized.

ISBN: 9781681176222 (hbk.) : No price

Subjects--Topical Terms:
Tourism--Customer services.
Tourism--Quality control.
Hospitality industry--Customer services.
Hospitality industry--Quality control.
Travel and Tourism.
Travel and Tourism.

Dewey Class. No.: 338.4'791