ITIL for dummies /

Farenden, Peter.

ITIL for dummies / by Peter Farenden. - ITIL 2011 ed. - Chichester : Wiley, c2012. - xvi, 370 p. : ill. ; 24 cm.

Includes index.

An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

9781119950134 (pbk.) : £21.99 1119950139 (pbk.) : £21.99 9781119951179 (ebook) : No price 1119951178 (ebook) : No price 9781119951193 (ebook) : No price 1119951194 (ebook) : No price 9781119951186 (ebook) : No price 1119951186 (ebook) : No price


Information technology--Management.
Support services (Management)
Computer technical support.
Information technology--Quality control.
Business and Management.

658.4'038'011