How to conduct telephone surveys /

Bourque, Linda B.

How to conduct telephone surveys / Linda B. Bourque & Eva P. Fielder. - 2nd edition. - Thousand Oaks ; London : Sage, 2003. - xiii, 325 p : ill. ; 23 cm. - The survey kit 2 ; 4 .

Previous ed.:1995.

Includes bibliography (p.297-308) and glossary of terms.

0761925910